How we’re handling COVID-19
A note from our Founders
Lumin Heroes Program
We’re more than just a skincare company, and it’s important to us do our part to support those that support our communities.
In our efforts to give thanks, we provide discounts on ALL Lumin products to these communities. From firemen, to healthcare workers, to veterans - we’ve got you (and your skin’s) back.
Frequently Asked Questions
Updated COVID-19 Policies
Is Lumin fulfilling and shipping orders?
We are currently shipping internationally except to the following countries:
Antigua & Barbuda, Argentina, Ascension, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bolivia, Botswana, Brunei, Brunei Darussalam, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile–Easter Island, Colombia, Cook Islands, Costa Rica, Curaçao, Dominican Republic, Ecuador, Egypt, Estonia, Eswatini, Ethiopia, Faroe Islands, Fiji, French Polynesia, Gambia, Grenada, Guatemala, Guinea-Bissau, Guyana, Haiti, Honduras, India, Iran, Iraq, Jamaica, Kazakhstan, Kuwait, Laos, Lebanon, Liberia, Libya, Madagascar, Malawi, Maldives, Martinique, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Morocco, Myanmar, Nepal, New Caledonia, Nicaragua, North-Macedonia, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Qatar, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Samoa, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, South Sudan, Sri Lanka, St.Kitts and Nevis, St.Lucia, Sudan, Suriname, Swaziland, Trinidad and Tobago, Turks and Caicos, Uruguay, Vanuatu, Venezuela, Wallis and Futuna, Western Sahara, Yemen, Zimbabwe.
AUSTRALIA: As of June 12th, we are no longer shipping to Australia. Unfortunately, parcels are taking 1-2 months to arrive due to courier delays from COVID-19, so we have stopped Australian orders for the time being. We are monitoring the situation very closely to make sure that we can resume shipping to Australia as soon as the delays are less severe. We truly appreciate your understanding.
If you placed an order to Australia before June 12th, your order is still expected to arrive in 20-40 business days. The tracking does not update consistently, but orders are being delivered and are not being returned to sender. If you have placed a subscription order, please be sure to extend your renewal date through your account. We appreciate your patience!
CANADA: Shipments to Canada are currently experiencing a longer delivery timeline due to courier delays. The expected transit timeline for Canadian orders is 22-25 business days. Shipments are being delivered, but are being heavily delayed in transit. Please allow at least 1 month for the delivery of your order after shipment. We appreciate your patience.
What is the return policy for my order?
We have extended our return period from 30 to 60 days.
This return period starts after the delivery date, as indicated by the tracking number for the order. Please use our Support Concierge portal to begin your return request. We do not accept returns for free trial, bulk, or commitment plan orders.
What is the expected processing and shipping time for my order?
We are currently experiencing slight delays, due to COVID-19. We truly appreciate your patience, and have updated our expected timelines below:
Is my Lumin order safe to use?
The safety of our customers, employees, and general population is of the utmost importance to us and we want you to feel secure in ordering Lumin products as well.
We follow the guidelines and update processes as given by our local government in the USA, which is the Center for Disease Control and Prevention here: https://www.cdc.gov/coronavirus/2019-ncov/index.html. We have always and will continue to follow procedures ensuring we can provide you with a product that is safe to use.
While we take precautions on our end, we recommend that our customers closely monitor and follow the guidelines provided by their own local governments regarding COVID-19. If your local government has determined it is safe to still ship/deliver parcels, we still recommend that you follow additional guidelines to ensure that you are continuing to implement safe measures when handling / receiving deliveries.
