How we’re handling COVID-19
A note from our Founders
Lumin Heroes Program
We’re more than just a skincare company, and it’s important to us do our part to support those that support our communities.
In our efforts to give thanks, we provide discounts on ALL Lumin products to these communities. From firemen, to healthcare workers, to veterans - we’ve got you (and your skin’s) back.
Frequently Asked Questions
Updated COVID-19 Policies
Is Lumin fulfilling and shipping orders?
We are currently shipping internationally except to the following countries:
Antigua & Barbuda, Ascension, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Bermuda, Bolivia, Botswana, Brunei Darussalam, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile–Easter Island, Cook Islands, Curaçao, Dominican Republic, Ecuador, Egypt, Eswatini, Ethiopia, Faroe Islands, Fiji, French Polynesia, Gambia, Grenada, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Jamaica, Kazakhstan, Laos, Liberia, Libya, Madagascar, Malawi, Martinique, Mauritania, Mauritius, Moldova, Mongolia, Montenegro, Morocco, Myanmar, Nepal, New Caledonia, Nicaragua, Oman, Pakistan, Papua New Guinea, Paraguay, Peru, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Samoa, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Sudan, St.Kitts and Nevis, St.Lucia, Sudan, Suriname, Swaziland, Turks and Caicos, Vanuatu, Venezuela, Wallis and Futuna, Western Sahara, Yemen, Zimbabwe.
CANADA: Shipments to Canada are currently experiencing a longer delivery timeline due to courier delays. The expected transit timeline for Canadian orders is 22-25 business days. Shipments are being delivered, but are being heavily delayed in transit. Please allow at least 1 month for the delivery of your order after shipment. We appreciate your patience.
PHILIPPINES: Shipments to the Philippines are currently experiencing a longer delivery timeline due to courier delays with Janio. The expected transit time is 10-16 business days for orders to the Philippines and tracking updates are limited. We appreciate your patience during this time.
What is the return policy for my order?
We have extended our return period from 30 to 60 days.
This return period starts after the delivery date, as indicated by the tracking number for the order. Please use our Support Concierge portal to begin your return request. We do not accept returns for free trial, bulk, or commitment plan orders.
What is the expected processing and shipping time for my order?
We are currently experiencing slight delays, due to COVID-19. We truly appreciate your patience, and have updated our expected timelines below:
Is my Lumin order safe to use?
The safety of our customers, employees, and general population is of the utmost importance to us and we want you to feel secure in ordering Lumin products as well.
We follow the guidelines and update processes as given by our local government in the USA, which is the Center for Disease Control and Prevention here: https://www.cdc.gov/coronavirus/2019-ncov/index.html. We have always and will continue to follow procedures ensuring we can provide you with a product that is safe to use.
While we take precautions on our end, we recommend that our customers closely monitor and follow the guidelines provided by their own local governments regarding COVID-19. If your local government has determined it is safe to still ship/deliver parcels, we still recommend that you follow additional guidelines to ensure that you are continuing to implement safe measures when handling / receiving deliveries.
