The safety of our customers, employees, and stakeholders is of the utmost importance to us. We continuously modify our operations in accordance with the safety and social distancing guidelines set by the Centers for Disease Control and Prevention.  Furthermore, our products undergo meticulous inspections to ensure safety and efficacy.

As we continue to take health and safety precautions in our operations, we recommend that our customers closely follow their local government’s guidelines for receiving deliveries and for handling returns.

We are currently shipping internationally to the following countries:

Algeria, Austria, Australia, Bahrain, Belgium, Cambodia, Canada, China, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Oman, Pakistan, Panama, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Uruguay.

We have stopped shipping to a number of countries due to courier limitations caused by COVID-19; however, we are actively looking for alternative courier services to resume worldwide shipping. If you are unable to find your country in the above list but would like to check if we have resumed shipping in your country, please reach out via our Lumin Support Concierge for assistance.

Please allow 1-3 business days for your order to be processed prior to shipping. Once your order is shipped it should arrive within our estimated shipping time frames below:

4-9 business days transit time (United States)

5-10 business day shipping transit time (Europe)

4-9 business day shipping transit time (Southeast Asia)

10-16 business days transit time (Philippines)

4-8 business days transit time (Australia and New Zealand)

8-22 business day shipping transit time (all other countries)

3-7 business days transit time (DHL Express)

If you have an APO address, please refer to the shipping time frame for the region in which your APO is located.

Please reach out via our Lumin Support Concierge for assistance if you do not receive your order within its estimated shipping time frame.

We have extended our return period from 30 to 60 days to accommodate potential shipping delays caused by COVID-19.

To receive a full refund, please return your unopened and unused order to one of our warehouses of your choosing in accordance with the return guidelines below:

The return of an order must be made within 60 days of its delivery, as indicated by its tracking information. The cost of return shipping is not covered by Lumin Skincare. Orders that are marked as "Refused" or "Returned to Sender" are not eligible for a full refund because these methods of return do not guarantee the orders will reach our warehouses. In-person returns at our warehouses are prohibited and will not be accepted.

Once your order’s return is processed by the courier of your choice, please email our customer support team a photo of your returned parcel's shipment receipt or its active tracking number as your proof of return. Following that, we will issue a refund to your original method of payment. To send your proof of return, our customer support team can be reached at support@luminskin.com.  We are unable to issue a refund for your return if we do not receive a proof of return via email.

Please note that if you do not wish to remain enrolled in our subscription services you may cancel your active subscription from your Lumin account or reach out via our Lumin Support Concierge for assistance.

Once our support team confirms that your refund has been processed, the funds may take up to 5-10 business days to return to your original method of payment. This is a standard banking time frame and will vary depending on your financial institution.