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Mystery Box

Mystery Box

Lumin Mystery Box Icon
Lumin Mystery Box Icon
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Home Clearance Sale

Mystery Box

Mystery Box

Gift Box • $5.00  $20.00 environmental-friendly-icons
  • Save big, and get a fun surprise with our mystery skincare product for men.

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Mystery Box
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Benefits

  • Discover the ultimate skincare experience with our mystery box, pay $5 & receive a surprise Lumin product valued up to $20 USD!
Become a loyalty member and earn 5 loyalty coins on this order

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At Lumin, we shine the light on…

Active botanicals, natural origins, nourishing vitamins, and other good-for-you skincare fundamentals. We formulate with superpowered natural ingredients that actually work, and are designed to solve your primary skincare concerns.

No parabens, sulfates, phthalates, or animal testing. Ever.

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3.2
Rated 3.2 out of 5 stars
Based on 15 reviews
Total 5 star reviews: 6 Total 4 star reviews: 1 Total 3 star reviews: 3 Total 2 star reviews: 0 Total 1 star reviews: 5
47%would recommend this product
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15 reviews
  • Aly
    Verified Buyer
    I do not recommend this product
    Rated 1 out of 5 stars
    3 days ago
    Deceptive Mystery Box: a Dirty, Smelly Towel!

    I’m extremely disappointed with my recent purchase from Lumin. I ordered a “Mystery Box” for $8, discounted from 25$, expecting something exciting and worthwhile. Instead, I received a dirty, smelly, small towel—no box, no other items, just that. This feels like a complete scam! I can’t believe a brand with their reputation would send out something like this. It’s deceptive marketing at its worst. I won’t be ordering from Lumin again and would strongly caution others against falling for their “Mystery Box” gimmick.

    Was this helpful?
    Lumin
    Yesterday

    Hi Aly,

    Thank you for taking the time to share your review. We're truly sorry to hear about the negative experience you've had with our Mystery Box promotion.

    At Lumin, we strive to provide our customers with exciting and valuable offerings. However, we're sorry to hear that you weren't pleased with your recent purchase.

    We appreciate you bringing this issue to our attention. Your feedback has been escalated to our internal team, and we will be thoroughly investigating this matter to ensure it does not happen again.

    Please email us at support@luminskin.com, and our customer support team will be happy to make this right for you. We value your trust in our brand and hope to have the opportunity to restore your confidence in Lumin.

    Best,
    Team Lumin

  • A. W.
    Verified Buyer
    I do not recommend this product
    Rated 1 out of 5 stars
    19 hours ago
    Don’t waste your time!

    Ordered 2. Got a nice face cream for one, and a face towel for the other. Randomly allocated by the system, per my query to customer support, who ‘appreciated my understanding’. Even at the sale price, a face towel is hardly worth the 6 euro. Imagine paying the full price for this!!

    A shame really as I like Lumin, but this has left a very unpleasant taste! The products may be good generally (my husband had bought previously, but this was my first direct order), and for sure a mystery box is a mystery box….. but I don’t like the feeling of being told ‘more fool you for buying it’ from the customer service team! Once burned etc.

    Don’t waste time at 6 euro… definitely don’t waste time at full price (assuming that is even a real discount)

    Was this helpful?
    Lumin
    23 seconds ago

    Hi A.W.,

    Thank you for taking the time to share your feedback. We're truly sorry to hear that our Mystery Box promotion did not meet your expectations.

    At Lumin, we strive to provide our customers with exciting and valuable offerings. However, we understand that personal preferences can vary, and we're sorry that the contents of your Mystery Box did not meet your expectations.

    We appreciate you bringing this to our attention. Your feedback has been shared with our customer experience team as we continuously work to enhance our offerings and improve the overall customer experience.

    We value your trust in our brand and hope to have the opportunity to restore your confidence in Lumin.

    Best,
    Team Lumin

  • Robert
    Verified Buyer
    I do not recommend this product
    Rated 1 out of 5 stars
    Yesterday
    Mystery Box not worth the money

    As with previous reviews I was very much surprised to find that "BEST VALE! Treat yourself skin care product " was a small microfiber cloth. Certainly not worth the money and not the surprise I expected, don't waste your money on this.

    Was this helpful?
    Lumin
    Yesterday

    Hi Robert,

    Thank you for taking the time to share your feedback. We're truly sorry to hear that our Mystery Box promotion did not meet your expectations.

    At Lumin, we strive to provide our customers with exciting and valuable offerings. However, we understand that personal preferences can vary, and we regret that the content of your Mystery Box did not resonate with you.

    We appreciate you bringing this issue to our attention. Your feedback has been shared with our customer experience team as we continuously work to enhance our offerings and improve the overall customer experience.

    Thank you for giving Lumin a try.

    Best,
    Team Lumin

  • Albert
    I recommend this product
    Rated 5 out of 5 stars
    1 week ago
    5 Stars

    La toallita la recibí lindo detalle

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  • Bailey
    I recommend this product
    Rated 5 out of 5 stars
    1 month ago
    5 Stars

    Amazing hundred percent recommend

    Was this helpful?
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