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Mystery Box

Name: Mystery Box
Price: 5 USD
Availability: InStock
Rating: 3.2 (15 reviews)

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75%

Home Clearance Sale

Mystery Box

Gift Box • $5.00 $20.00

Save big, and get a fun surprise with our mystery skincare product for men.

Estimated Delivery:

Carbon-neutral shipping on all orders

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Benefits

Discover the ultimate skincare experience with our mystery box, pay $5 & receive a surprise Lumin product valued up to $20 USD!

Become a loyalty member and earn 5 loyalty coins on this order

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At Lumin, we shine the light on…

Active botanicals, natural origins, nourishing vitamins, and other good-for-you skincare fundamentals. We formulate with superpowered natural ingredients that actually work, and are designed to solve your primary skincare concerns.

No parabens, sulfates, phthalates, or animal testing. Ever.

Discover a community of men who are making the world a better place, and looking damn good while doing it. Click the button below to read up on useful tips, shop recommended products, and hear more from our spotlight Luminaries.

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3.2

Rated 3.2 out of 5 stars

Based on 15 reviews

Total 5 star reviews: 6 Total 4 star reviews: 1 Total 3 star reviews: 3 Total 2 star reviews: 0 Total 1 star reviews: 5

47%would recommend this product

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15 reviews

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Aly
Verified Buyer
I do not recommend this product
Rated 1 out of 5 stars
1 month ago
Deceptive Mystery Box: a Dirty, Smelly Towel!
I’m extremely disappointed with my recent purchase from Lumin. I ordered a “Mystery Box” for $8, discounted from 25$, expecting something exciting and worthwhile. Instead, I received a dirty, smelly, small towel—no box, no other items, just that. This feels like a complete scam! I can’t believe a brand with their reputation would send out something like this. It’s deceptive marketing at its worst. I won’t be ordering from Lumin again and would strongly caution others against falling for their “Mystery Box” gimmick.
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Lumin
1 month ago
Hi Aly,

Thank you for taking the time to share your review. We're truly sorry to hear about the negative experience you've had with our Mystery Box promotion.

At Lumin, we strive to provide our customers with exciting and valuable offerings. However, we're sorry to hear that you weren't pleased with your recent purchase.

We appreciate you bringing this issue to our attention. Your feedback has been escalated to our internal team, and we will be thoroughly investigating this matter to ensure it does not happen again.

Please email us at support@luminskin.com, and our customer support team will be happy to make this right for you. We value your trust in our brand and hope to have the opportunity to restore your confidence in Lumin.

Best,
Team Lumin
A. W.
Verified Buyer
I do not recommend this product
Rated 1 out of 5 stars
4 weeks ago
Don’t waste your time!
Ordered 2. Got a nice face cream for one, and a face towel for the other. Randomly allocated by the system, per my query to customer support, who ‘appreciated my understanding’. Even at the sale price, a face towel is hardly worth the 6 euro. Imagine paying the full price for this!!
A shame really as I like Lumin, but this has left a very unpleasant taste! The products may be good generally (my husband had bought previously, but this was my first direct order), and for sure a mystery box is a mystery box….. but I don’t like the feeling of being told ‘more fool you for buying it’ from the customer service team! Once burned etc.
Don’t waste time at 6 euro… definitely don’t waste time at full price (assuming that is even a real discount)
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Lumin
4 weeks ago
Hi A.W.,

Thank you for taking the time to share your feedback. We're truly sorry to hear that our Mystery Box promotion did not meet your expectations.

At Lumin, we strive to provide our customers with exciting and valuable offerings. However, we understand that personal preferences can vary, and we're sorry that the contents of your Mystery Box did not meet your expectations.

We appreciate you bringing this to our attention. Your feedback has been shared with our customer experience team as we continuously work to enhance our offerings and improve the overall customer experience.

We value your trust in our brand and hope to have the opportunity to restore your confidence in Lumin.

Best,
Team Lumin
Robert
Verified Buyer
I do not recommend this product
Rated 1 out of 5 stars
1 month ago
Mystery Box not worth the money
As with previous reviews I was very much surprised to find that "BEST VALE! Treat yourself skin care product " was a small microfiber cloth. Certainly not worth the money and not the surprise I expected, don't waste your money on this.
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Lumin
4 weeks ago
Hi Robert,

Thank you for taking the time to share your feedback. We're truly sorry to hear that our Mystery Box promotion did not meet your expectations.

At Lumin, we strive to provide our customers with exciting and valuable offerings. However, we understand that personal preferences can vary, and we regret that the content of your Mystery Box did not resonate with you.

We appreciate you bringing this issue to our attention. Your feedback has been shared with our customer experience team as we continuously work to enhance our offerings and improve the overall customer experience.

Thank you for giving Lumin a try.

Best,
Team Lumin
Albert
I recommend this product
Rated 5 out of 5 stars
1 month ago
5 Stars
La toallita la recibí lindo detalle
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Bailey
I recommend this product
Rated 5 out of 5 stars
2 months ago
5 Stars
Amazing hundred percent recommend
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